Heidi launches in Hong Kong

Australian healthcare AI company Heidi has established a presence in Hong Kong and formed a research partnership with the Hong Kong University of Science and Technology (HKUST) to study the use of AI in clinical documentation. The work aims to generate evidence on safe and scalable AI deployment in healthcare, with a focus on efficiency, accuracy, and reducing administrative pressure on clinicians.

The company is investing in local research and development, as well as building teams in sales, implementation, and clinical collaboration. Its new Hong Kong office will support customer growth and engagement with healthcare providers.

Heidi says the expansion comes as Hong Kong faces challenges in clinician capacity, citing a doctor-to-population ratio of 2.16 per 1,000 people. The firm’s AI platform, which converts doctor–patient conversations into structured clinical notes, has been used in nearly 20,000 consultations locally.

Healthcare providers across primary care and specialist settings are examining potential AI applications with Heidi. Current users in Hong Kong include PhyX Physio Clinic and the Hong Kong Foot Clinic.

Globally, the company reports that its tools process more than two million patient consultations each week and operate in 110 languages across 116 countries.